Order
Order FAQ
Answers to common ordering questions.
We are compiling the questions customers ask most about ordering: payment methods, shipping options, documentation, lead times and returns. The full FAQ will be published here soon — for any immediate question, our team answers within one business day.
- Payment methods and invoicing
- Shipping options and cold-chain handling
- Documents shipped with your order
- Lead times for stock and custom items
Next step
Tell us the target, we will tell you what is feasible
Send the sequence, assay format and sensitivity you need. You will get a technical assessment — recommended platform, timeline and the risks worth knowing before you commit budget.