Resource
Technical FAQs
Answers to the questions our technical support team hears most often.
What you will find here
These FAQs collect the questions our scientists answer most often: shipping and storage conditions, datasheet interpretation, lot-to-lot differences, custom project timelines and more. If your question is not covered, our technical support will answer it directly — usually within one business day.
- Shipping conditions and cold-chain handling
- How to read purity, activity and QC data
- Lot-to-lot consistency questions
- Custom project feasibility and timelines
We are building out this section. The overview below explains what you will find here; full documents are being prepared and will be published soon. In the meantime, our technical support can answer any question directly.
Next step
Tell us the target, we will tell you what is feasible
Send the sequence, assay format and sensitivity you need. You will get a technical assessment — recommended platform, timeline and the risks worth knowing before you commit budget.